Refund policy

Thanks for shopping with Mervals. We want you to love your order — but if something isn’t right, we offer a clear 30-day return and exchange policy for new/unused items only.

1) Return window (30 days)

You may request a return within 30 days of the delivery date.
To be eligible, items must be:
  • New and unused (unworn, unwashed, no signs of use)
  • Original tags attached
  • Original packaging (where applicable)
If an item is used, worn, washed, missing tags/packaging, or not in resellable condition, we may be unable to accept the return.

2) Exchanges (30 days)

We also offer exchanges (for example: size or color), as described in our Exchange Policy on the website.
  • Exchanges must be requested within 30 days of delivery.
  • Exchange items must be unused and in original condition, with tags and packaging intact.
  • Once we receive and inspect the returned item, we will ship the replacement item (subject to availability).

3) Refunds (processed within 3 business days)

  • After we receive your return and inspect it, we’ll email you a confirmation.
  • If approved, your refund will be processed within 3 business days.
  • Refunds are issued to the original payment method.
Your bank/payment provider may take additional time to post the refund to your account.

4) Return shipping & labels

Customers are responsible for creating and printing the return shipping label and paying return shipping costs, unless the item is damaged/defective or we made an error with your order.
Please use a trackable service and keep your receipt/tracking number until your return is completed.

5) Damaged or defective items

If your item arrives damaged or defective, contact us within 30 days of delivery.
In approved cases:
We will cover return shipping, and you can choose between a replacement (if available) or a full refund.

6) Restocking fees

We do not charge any restocking fee.

7) How to start a return or exchange

To begin a return or exchange, email our support team at support@mervals.com with:
  • Your order number
  • The item(s) you want to return/exchange
  • The reason for the request (and photos if the item is damaged/defective)